case-study / askora-support-bot
Askora AI: 24/7 support assistant trained on product docs and past tickets.
An AI support agent embedded on Askora's website and help center, resolving common tickets instantly and routing complex ones to the right human agent with full context attached.
Project Overview
Askora AI was facing high support ticket volume during peak product launches. Zee Codex developed a custom RAG (Retrieval-Augmented Generation) chatbot integrated with vector search over Askora's product knowledge base. The AI chatbot successfully handles 71% of customer inquiries autonomously while handing off complex billing issues to human support agents seamlessly.
Key Result & Impact
Metric Achieved
Tickets auto-resolved
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